Magic Touch - Customer Survey

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Thank you for choosing Magic Touch. Your satisfaction with everything we do is vitally important to both you and to us. The responses you provide on this customer service survey will help us continually improve our products, policies, and customer service.

First Name
Last Name
Address
City / State / Zip Code
Daytime Phone
E-mail	*
1. Please rate your overall experience with your recent service call.
Please rate
2. How would you rate your experience?
Please rate
3. How would you rate the overall reliability and performance of your system, in terms of day-to-day operation?
Please rate
4. Would you recommend Magic Touch to your friends and family?
Please rate
5. Here's a series of questions to rate your satisfaction with the details of this recent service call.
During this recent service call, how satisfied were you with...
The service hours (convenient for you?)		Very satisfied Somewhat satisfied Not satisfied
The response to your needs (rapid and courteous?)		Very satisfied Somewhat satisfied Not satisfied
The service rates clearly explained to you?		Very satisfied Somewhat satisfied Not satisfied
The parts and labor warranty?		Very satisfied Somewhat satisfied Not satisfied
The promptness (they got there when they said they would?)		Very satisfied Somewhat satisfied Not satisfied
The completion of the repair or service (quick and efficient?)		Very satisfied Somewhat satisfied Not satisfied
The technician's attitude (friendly and helpful?)		Very satisfied Somewhat satisfied Not satisfied
The technician's professionalism?		Very satisfied Somewhat satisfied Not satisfied
The technician's explanation of the repair or service?		Very satisfied Somewhat satisfied Not satisfied
The parts availability (on the truck?)		Very satisfied Somewhat satisfied Not satisfied
The quality of work (care for your home, inside and outside?)		Very satisfied Somewhat satisfied Not satisfied
The value you received for the service provided?		Very satisfied Somewhat satisfied Not satisfied
Thanks for your answer!
I. Please tell us, in a few words: what's the one thing about the recent service call that made you the happiest.
II. We may have missed something of importance to you, or if you would like to make a comment about your recent service experience, please tell us about it.
6. We not only value your opinion about our products and services, but about this survey as well. Do you think customer surveys given over the Internet - like this one...
Please rate
Thanks again for your valuable time and for participating in the Customer Care Survey. It is our sincere wish that Magic Touch will serve your comfort needs for many, many years to come!