Name:
*
Company Name:
*
Email Address:
*
Phone Number:
*
Subject:
*
Issue Type:
Application issue
Hardware issue
Network issues
"How Do I" question
Request for onsite tech
To aid us in properly qualifying your issue, please use the following descriptions to assess your severity.
4 - Low (one user is affected & business processes can continue)
3 - Medium (limited # of users or functions are affected, business processes can continue)
2 - High (less than 50% of users are affected or business-critical functions are affected)
1 - Critical (more than 50% of users are affected & functions are unavailable)
Severity Classifications:
*
4 - Low
3 - Medium
2 - High
1 - Critical
Detailed Description:
*
Security Code:
*