Thank you for allowing the Law office of Snyder & Snyder, P.A. to assist with your estate planning and estate administration needs. We strive to exceed the expectations of every client, and to that end, we want to know where we have met your expectations, and where we may not have met your expectations. We truly appreciate your willingness to take a moment to tell us confidentially about your recent experiences with our firm. On a scale of 0-10, with 10 being that we met your expectations fully and that you received exceptional service from our firm in every aspect, please rank your recent experiences with our firm. * 1 2 3 4 5 6 7 8 9 10 If we did not earn a perfect score of 10 on the question above, please briefly explain how we could improve as a firm to provide you with better service or better meet your expectations. * Is there a member of our staff that you would like to commend for exemplary service? If so, please tell us who and why so that we can fully recognize such staff member for their commitment to serving you as a client. * Is there a member of our staff that did not met your expectations or who could personally improve in some fashion to allow our firm to better serve you or our other clients in the future? * Is there anything further that you would like us to know about your recent experiences with our firm that will allow us to improve our client service, and better meet our goal to exceed your expectations in every way? * If you would like to share with us who you are, or the matter that we assisted you with, it will allow us to better analyze your comments and suggestions. Thank you for taking a moment of your valuable time to share your thoughts about your recent experiences with our firm. Your comments, while completely anonymous except for your optional response to question 6 above, will allow us to recognize our staff when they have served you well, and improve our service when we have fallen short of our goal to provide exceptional planning services to exceptional families.