Please grade us from “A” to “D”:
1. When you called our office:
Were you helped promptly?
A
B
C
D
Were we knowledgeable?
A
B
C
D
2. If you spoke with a sales representative:
Were you called back within a reasonable time?
A
B
C
D
Were you treated courteously?
A
B
C
D
3. When we scheduled your appointment:
Was the sales representative knowledgeable about the task at hand?
A
B
C
D
Were you satisfied with the scheduled time?
A
B
C
D
4. Was the job fully explained to you, in advance or at the time of service?
A
B
C
D
5. Were you satisfied with the quality of work performed?
A
B
C
D
Please check one answer per line:
6. Did our technician arrive at your home on time?
Yes
No
7. Would you recommend D.F. Richard to your friends and neighbors?
Yes
No
8. How would you rate your overall experience with D.F. Richard?
A
B
C
D
If no, please explain
9. Is there anything you would like us to follow up on for you?
10. If D.F. Richard could change one thing to serve you better, what would it be?
11. Which of the following would you like information about?
Service plans
The SmartPay monthly payment plan
New heating equipment
Precision tune-ups
12. What other services would you like to see D.F. Richard provide?
Name
*
Address:
*
City/Town
*
State
*
Zip
*
Daytime Phone
*
E-mail
*